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Refund Policy

Naked Cake KL does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing or wrong item.

We are not responsible for delays and damage caused by delivery provider due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, or mistakes on the part of our shipping partners' employees. However if the situation arise, we will assist in filing complaint to the respective delivery partner.