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Refund Policy

Naked Cake KL does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.

We are not responsible for delays caused by one of our delivery partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, or mistakes on the part of our shipping partners' employees. Therefore, we are not able to offer refunds for those reasons. However, if you believe that our delivery partners has mishandled your package please let us know, and we will assist in filing complaint to the respective delivery partner.